What UX is and why your company cannot live without it?
Most of IT companies don’t see UX (User Experience) should be at the heart of everything they do which leads to their inability to present and sell UX as the starting point of any project. UX in most case is sold as an “extra” service while they should be seen as the starting point of any IT business strategy. UX is everything - it starts with the customers, go deeper to their customers and it should end with them in mind! What UX really is? UX is a business and digital field in itself. The misconception here is that most people think of UX as just usability. Usability though is simply how easy to use and simple the website functionalities are to the end user. For usability we have plenty of best practices already in place and even standardized. Bear in mind that usability is only part of UX! UX is a continuous work that starts by what customers want to accomplish with their site, and not how they want the site to be , unless they are the ultimate end user of the site in