Mobile Web Strategies Blog

A lot has been said and speculated about user experience but it is still a mystery that many top, senior and mid-managers don’t take it seriously endangering their companies of a bright future due to their lack of understanding. Matt Watkinson in his book “The Ten Principles Behind Great Customer Experiences” says “The customer experience is the quality aspect of any interaction that an individual has with the business, its products or services at any point in time.”  Is worth to remember user experience is not limited when the customer purchasing the product or service, and on the use of it. In reality it starts when the user is first exposed to the product or service and goes on until the customer does not need the product or service anymore. It involves any interaction with the brand, product or service. Does it ring any bells now how important User Experience is? The most successful companies of our days such as Google, Facebook, Twitter, Merce...

For those who don't know who is Eric Ries and have never hear of his book "The Lean Startup", wake up people,  and go get his book! I am so fan of the Lean movement that I have not only read Eric's book (that is the founder of the Lean Movement), I actually got all the lean books out there and have eaten them (ok, not literary, but you probably have understood me!). Do not be full by the named, it is not only for entrepreneurs. It can be applied to manufacture, software development and literally anything you wanna do. The principles are easy to follow, but this blog post is not about the book or the lean movement, it is about quality and Eric says it beautifully in his post in LinkedIn. I can get back on a summary of his book later on. The title as always seems to be aimed at entrepreneurs, however as I have already mentioned, it can be applied to everything. He say that "quality is really in the eye of the beholder".  The only way to really get ...