Mobile Web Strategies Blog

This time I am sharing with a practical example of the power of UX and the user-centered-design when re-inventing from the ground up a website that resulted in increase of knowledge about cancer and its prevention. It describes in details the goal for the Norwegian cancer society online, its strategy, what were the primarily questions it should answer and how the campaings should be organized. The results were the impressive make over of the website with + 20% more people contacting the cancer line. The one time donations increase + 70%, donations total +73% and montly donations + 88%. That is the power of UX and the user-centered-design, so before think twice if is worthing investing on UX, think if is worthing knowing well your customers and what they need to know and do on your site before you build extremely fancy sites that don't pay off. Take you time and see Ida Aalen's presentation on the Content Against Cancer.  

Today I am sharing a slideshare presentation of the Norwegian designer Ida Aalen because many of the topics she speaks on her presentation I have already been talking of the last months on other articles of this same blog. Topics such as: 1. User-centered design and that whoever shout the most win and it is often the user. 2. Mobile first and that design for mobile should come first. (See earlier articles on this subject in this same blog). I specially like her analogy when she mention the book Mobile First by Luke Wroblewski " If it's not important enough to put on mobile, is it important to put on the desktop?" 3. Responsive Design and that browser landscape becomes bigger and smaller at the same time with same content on all platforms and the need for adaptative presentation that are future-friendly. From the book on Responsive Design by Ethan Marcotte. I highly recommend Ida's presentation and to make it easy to see I am making it very user-friendly and embe...

How are we persuaded and how to persuade? It is a mistake to think people consider all the available information when they need to decide if they purchase something. This is an ideal situation that rarely happens. Marketing information is everywhere and nowadays with the digital world in addition to physical we have social and digital marketing overwhelming our lives with millions of choices which makes impossible for a single human being decide considering all the possible situations and available products and services. This means that without some clear marketing rules digital and normal marketers are not going to get far on the art of persuasion. There is a research done by Robert Cialdini & Steve Martin on the Science of Persuasion that reveal 6 universal shortcuts that guide human behavior that is worth knowing from both perspectives: The user – to know how we are manipulated The Digital Business marketer – it can guide our marketing strategies as business people. ...

I have seen a Steven Johnson's sketch video presentation with the title "Where Good Ideas Come From" last year and it makes so much sense to me that I was wondering how can we possibly do things without consciously knowing what we are doing however know in our guts that it is what we should be doing. If you think it is complicated watch the video below and you will understand what I mean. I love technology, business development, leadership and management and I am constantly picking things here and there to make something else happens. Well, this short video presentation will show you how we all connect the dots on our own ideas and the insights we get from others to be original, creative and innovative. I assure you the short presentation is more than worth watching.

User experience is the science and art of designing a product no matter if it's a digital or physical product which it's easy to use. The important thing is that it meet the expectation of the user but at the same time also meet business goals. Here is an animated video Dr. Susan Weinschenk demonstrates how user centered design results in significant return on investment (ROI). Here is the poster of the presentation:

Marketing and UX together make your company boom and optimize your product, service and sales exponentially. How? Marketing research determines who is the user and look for way to sell more to these users . Marketing hopes the user is satisfied enough to come back for more, but as long as sales people sell (even if they sell for the lack of better solutions in the market) everything seems to be ok. What sales people do not realize in this case is that the customer might not be ok, they user the service or product just for lack of better solutions and will jump to the first provider that can serve them better as soon as the market presents to them.  Marketing is worried about how to sell, to whom, who are the average customers, how much of the market share we have, benchmark competitors and so on. UX in the other hand   focuses on research what motivates the same marketing user to use and continue to do business with us taking care to let the customer so addicted t...

User Experience reside in the intersection between business needs and user needs This video in youtube tells visually what sometime is hard to explain in words.